Data Protection Charter

Your privacy is our priority

1 - Why does Sopra Banking Software have a Personal Data Protection Charter ?

Sopra Banking Software, a public limited company with a capital of €161,866,820, registered on the Annecy trade register, no. 450 792 999, head office PAE Les Glaisins, 3 rue du Pré Faucon, Annecy Le Vieux, 74940 Annecy, France (hereafter referred to as “Sopra Banking” or “We”) attaches great importance to respecting the privacy of its Users (hereafter referred to as “You”).

As the company publishing this website (the “Site”) and responsible for processing any personal data concerning You (“Personal Data”) that may be collected from You on the Site, the present Personal Data Protection Charter (the “Charter”) is intended to inform You about the nature of the data collected when You consult and use Our Site and the conditions for processing this data.

Please note that this Charter may be updated at any time by Sopra Banking. The date of the most recent update will appear on this page. We therefore invite You to consult it regularly.

2 - To what kind of Personal Data are we referring ?

The different categories of Personal Data collected in the context of the Services offered on our Site are notably the following:

  • Identification data (first name, last name, contact data (postal or e-mail address, telephone)),
  • Navigation and connection data (including the web pages visited, your computer’s IP address, connection logs, destinations called),
  • Content data.

3 - What are the purposes of and justification for data processing ?

Personal Data is collected for the following purposes described below. For each of the objectives, We have also specified the reason why Personal Data processing is necessary:

Answering your questions sent by email or contact form Sopra Banking has a legitimate interest in answering the questions asked to better serve its customers and prospects
Managing and administering your registrationsCarrying out the Site’s Terms of Use which govern your registration to the Services offered on the Site
Offering you a personalised study according to the information that You will have provided to UsSopra Banking has a legitimate interest in proposing targeted offers based on the interest shown by prospects or customers in Products or Services on its Site
Ensuring the security of the SiteSopra Banking has a legitimate interest in securing its Site
Gaining a better understanding of your preferences and to offer You Products or Services that suit your centres of interestSopra Banking has a legitimate interest in getting to know its prospects/customers better
Sending you information about our offers, news and events, surveys, and polls (newsletters, invitations, and other publications)Your explicit consent given by taking a positive step during your registration to receive this information or subscribe to these Services
Sopra Banking has a legitimate interest in publicising its Products or Services and those of its Group companies
Carrying out statistical analyses on the use of the SiteSopra Banking has a legitimate interest in improving the performance of its Site
Organising competitions and promotional operationsYour explicit consent resulting from your participation and the execution of the general terms/regulations governing these operations
Meeting our legal obligations and defending our interests in the event of a dispute.Sopra Banking may be subject to legal and regulatory obligations to disclose data and may also have a legitimate interest in using the data to defend itself in the event of legal action

We only ask You for the Personal Data that We need for the purposes set out above. Therefore, if You choose not to fill in the fields reserved for this collection, We will not be able to process your request.

4 - Who are the recipients of Personal Data and where is it transferred ?

Depending on the processing purpose, Your Personal Data may be processed by the authorised personnel (marketing, sales, customer relations, delivery and quality management, HR and functional support departments) of Sopra Banking.

Your Personal Data may also be processed by third party service providers acting on behalf of Sopra Banking, in particular the service providers in charge of the Website and/or marketing actions. We may also be required to disclose your Personal Information:

  • to third parties in the context of any merger, acquisition, partial sale of assets or other operations relating to Sopra Banking or one of its Group companies.
  • to respond to requests from the authorities, if the law or a decision of a court or competent authority requires Us to do so, or if such disclosure is necessary to protect our rights.

Such disclosure will be limited to what is strictly necessary to the extent permitted by applicable law.

If these recipients are located outside the European Union, the transfers will be made on the basis of the transfer mechanisms provided for in the Regulation. You can obtain information about the transfer mechanism used by contacting Us as specified in the “Who to Contact” section below.

5 - How long is Personal Data stored ?

We only store Your Personal Data for the time necessary for the above-mentioned purposes or to enable Us to meet our legal obligations.

The storage periods applicable to Personal Data collected on the Site are as follows:

  • as long as your User account remains active,
  • as long as We keep in touch with You through our promotional activities and three (3) years after the last interaction, unless You object when You receive one of our prospecting messages,
  • the duration provided for by the applicable law: (i) IP addresses collected for security purposes will not be retained for more than 10 days and (ii) cookies and other tracking devices used on our Site are retained for a period not to exceed thirteen (13) months. For more details, please refer to the “What are cookies” section below.

It is possible that We may need to keep your Personal Data in archives beyond the above-mentioned period to comply with the legal obligations incumbent on Us or, if necessary and in consideration of the statute of limitations, to enforce our rights.

Once the Personal Data is no longer required for the purposes or for archiving to meet our legal obligations or to comply with the applicable statute of limitations, We ensure that it is completely destroyed or made anonymous.

6 - What cookies and other trackers are used ?

Sopra Banking uses several types of cookies on its Site for different purposes as defined below.

  • Strictly necessary cookies: essential cookies to carry out an action that You request. If You refuse cookies by modifying your browser settings, Sopra Banking cannot guarantee the full functioning of its Site during your visit.
  • Performance cookies: these are cookies used to improve our Site, for example for analysis that allows Us to know how our Site is used and where to make improvements. These cookies are used to collect information about how visitors use our Site. This information is collected anonymously and includes the number of visitors, where they come from, and the pages they have visited.
  • Third Party Cookies related to Social Plug-ins and advertising scripts: we use these cookies for ads retargeting purposes and to allow you to share some content on your social media accounts.

You will find below the list of cookies We use on Our Site. Some cookies may be third party cookies. In this case, they will be identified clearly and separately in the cookie banner, and You should refer to their privacy policy before accepting them.

FunctionalThe functional services related to the Content Management System (Sitefinity) ensure the website functions correctly and these cannot be deactivated.Sitefinity
6 months
Audience measurementThe audience measurement services are used to generate anonymous and aggregated statistics about visits that are useful for improving our site.Google6 months
Youtube and VimeoSeveral articles on our site include YouTube and Vimeo videos.Youtube
6 months
Social NetworksSharing on social networks: our site uses trackers to allow you to share content on the social networks or platforms present
The social networks are as follows:
View Facebook's privacy policy
View LinkedIn's privacy policy
View Twitter's privacy policy
6 months
Google mapsWe sometimes use Google Maps on our websites.Google6 months
Linkedin AdsThird-party cookie for advertising purposes.
View policy.
Linkedin1 year
Google AdsThird-party cookie for advertising purposes.
View policy.
Google1 year
Facebook AdsThird-party cookie for advertising purposes.
View policy.
Facebook1 year
HotjarThird-party cookie for tracking and analytics purposes.View policy.Hotjar6 months
Non-targeted advertisingA conversion is the achievement of an objective such as making contact. AdWords conversions allow us to measure the effectiveness of our advertising campaigns. Eloqua and cookies may be used on our site; they are used to collect information about how visitors use our site.6 months

Below you will find a list of third-party cookies as well as a link to their cookie policy giving information on how to set their cookies:

7 - How can You manage cookies on Our Site?

To allow You to review the cookies We use on Our Site, We have integrated the “Cookie Management” section available in the footer on all pages, allowing You to manage Your preferences.

This banner is shown to You when You access our Site and invites You to configure the various cookies, including third-party cookies, after having read their privacy policy accessible via a link in the banner.

If You refuse the cookies, they will not be installed unless they are strictly necessary (in particular a cookie to save your refusal).

Please note, however, that if You choose to delete or decline certain cookies, this may affect certain features or services on our Site.

8 - What are Your rights?

You have the following rights concerning your Personal Data:

  • To obtain a copy of your Personal Data as well as information on how your Personal Data will be processed and their legal basis,
  • To correct your Personal Data if they are incorrect and the right to complete it if it is incomplete,
  • To request the portability of your Personal Data in machine-readable format if Our processing is based on your consent or on the execution of a contract with Us,
  • To give general or specific instructions on how your Personal Data will be processed and used after your death,
  • To withdraw your consent to the processing of your Personal Data if such processing is based on your consent, for example in connection with Newsletters. Such a withdrawal will not affect the lawfulness of the processing operation based on the consent given prior to the withdrawal, and
  • To oppose any processing for prospection purposes.

In addition to the aforementioned rights, You have the right to oppose any processing of Your Personal Data based on Sopra Banking‘s legitimate interest, unless Sopra Banking has legitimate and compelling reasons that could prevail.

You also have the right to lodge a complaint with your local data protection supervisory authority, the Commission Nationale de l’Informatique et des Libertés (CNIL) 3 Place de Fontenoy 75007 Paris, France.

To exercise these rights, please contact us using the contact details below in the “Who to Contact” section.

9 - Who to contact to exercise your rights or if You have any questions?

If you have any questions regarding this Charter or if you wish to exercise any of Your rights or contact our Data Protection Officer (DPO), please contact us at the following email address:

or by post at this address:

Sopra Banking Software,
Délégué à la Protection des Données,
6 avenue Kleber
75116 Paris

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